Shipping policy

Effective date: January 11, 2019

Shipping policy
The following terms and conditions apply to all orders for the purchase of goods from the ENDEL STORE E-Shop. Please print a copy of these pages for your records.

The supply of goods from this website is subject to availability and we may not always be able to inform you at the point of purchase whether we are currently holding stock for a particular item. In this rare eventuality, we will either supply a carefully selected alternative or a refund will be provided.

Our contract

When you place a product order online at, we will send you an e-mail confirming receipt of your order and detailing the contents of your order. Your order represents an intention to purchase a product from us, which is only accepted by us upon delivery to you. Any product(s), which form part of that same order, but are not delivered, do not form part of this contract.

Orders delivered might be charged at variable prices depending of region and delivery method chosen. The detailed information about delivery charges and terms will be available during order checkout and will be included to confirming receipt of your order sent to you by e-mail. We reserve the right to make additional delivery charges should the order placed cost significantly more to deliver than the standard charges. In this instance on receiving the order, we will contact you to advise of any additional charges, at which point you will have the option to accept the additional charge and proceed with the order, reduce the size of your order or cancel it. All orders will be dispatched within 1 business day of receiving your payment. Special delivery options may be available. Please note that delivery is by third-party carrier, therefore we cannot be held responsible for delays caused by the postal system. If your goods fail to arrive, please contact us. We cannot issue a refund where goods are lost by third parties.

Product Descriptions
We take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time of publication. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.